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Connect & chat
Call, text, or send a request describing the issue. I'll explain the next steps and help you prepare your computer.
40+ years of troubleshooting experience
Computer trouble? Let's work through it together.
Veteran computer diagnostics and repair, delivered directly to your screen. Get patient, one-on-one help and clear explanations in plain English—without the call-center runaround.
- Encrypted remote sessions
- No-fix / no-fee guarantee
- You stay in control
A clear path from problem to fix
How remote support works
We discuss the problem first. Remote access happens only with your knowledge and permission.
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Use a one-time code
If remote access is appropriate, download the temporary AeroAdmin utility and use the session details we discuss.
Get AeroAdmin from its official site ↗03
Watch the work live
You can see what is happening on your screen. You remain in control and can end the session at any time.
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Review & disconnect
We'll review what was done, discuss any remaining issues, and go over practical ways to avoid repeat problems.
Core specialties & capabilities
Practical help for everyday technology.
Support for home users, small businesses, seniors, and remote workers.
Malware & security problems
Help investigate unwanted software, suspicious behavior, and practical steps to secure your computer.
Slow computer optimization
Work through sluggish performance, startup clutter, and sensible upgrade options.
Email & cloud sync
Troubleshoot email, Outlook, account setup, and cloud synchronization problems.
Wi-Fi, printers & networks
Get help connecting devices, configuring printers, and diagnosing common network issues.
Data & backup planning
Discuss recovery options and set up a practical backup routine for important files.
New PC setup & migration
Help configure a new computer and move essential files and settings to the new device.
Personal service, direct accountability
Why work with an independent veteran tech?
With more than 40 years of troubleshooting experience, my approach is straightforward: listen carefully, explain the options, and work through the problem with you. You deal directly with the technician—not a tier-one call-center script.
The goal is not to overwhelm you with jargon. It is to help you understand what is happening and what can reasonably be done about it.
No-fix / no-fee guaranteeWe'll discuss the problem and the proposed work before proceeding.
Remote intake & contact
Start with the essentials.
Describe the issue briefly. This form prepares an email on your device; it does not send anything automatically.
Quick support request
Fill in what you can. When you select “Prepare email,” your email program should open a draft for you to review and send.
Frequently asked questions
Know what to expect.
Is remote access safe?
Remote access should happen only with your permission. You can watch the session and terminate it whenever you choose. Never share a remote-access code with an unexpected caller.
What if my internet isn't working?
We can start with a phone conversation and try appropriate offline checks before deciding whether remote support is possible.
What are your rates?
Flat-rate and hourly options are available. We'll discuss the proposed work and cost before proceeding. A no-fix / no-fee guarantee applies.